Talkclub Privacy Policy

Effective Date: 30 January 2025

At our Services operated by Talkclub LTDA, a company located in Brazil, which include

our mobile apps, our websites https://talkclub.net and all its subdomains, and other

features provided as part of our Services, we respect your privacy and are committed to

protecting your personal information. This Privacy Policy explains how we collect, use,

disclose, and safeguard your data when you use our Services. By accessing or using our

Services, you agree to the collection and use of your information in accordance with this

1. Information We Collect

When you use our Services, we collect the following types of information:

1.1 Personal Information

● Account Information: When you create an account, we collect personal

information such as your name, email address and username.

● Profile Information: During the creation of your account you will be required to

provide additional information for your profile, such as a photo, language

preferences, location, gender, and other optional details to enhance your

experience.

1.2 Communication Data

● Voice Calls: If you participate in voice calls, we may collect information such as

the duration, frequency, and participants of these calls. We do not record the

content of voice calls unless otherwise stated in our Terms of Service.

● Chat Messages: To enable the chat functionality, we store the chat messages for

up to 30 days as we try to deliver them, after which they are deleted.

1.3 Usage Data

● Device Information: We collect information about the device you use to access our

Services, such as the type of device, operating system, and browser type.

● Log Data: Our servers automatically collect certain information about your use of

our Services, including IP address, browser type, pages viewed, and interaction

with our Services. This helps us improve and personalize your experience.

1.4 Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to collect information

about your interaction with our Services. These help us provide a better user experience,

track performance, and show relevant content.

2. How We Use Your Information

We use the information we collect for the following purposes:

● To Provide and Improve Our Services: We use your information to operate,

maintain, and improve the functionality of our Services, including facilitating

language exchanges, processing user interactions, and enabling features such as

voice calls and chat functionality.

● To Personalize Your Experience: We may use your data to tailor your experience

on our Services, such as offering language exchange partners based on your

preferences and language skills.

● To Communicate With You: We may use your contact information to send you

service-related messages, updates, and notifications, including account-related

information and promotional content (if you have opted into receiving such

communications).

● For Analytics: We analyze usage data to understand user behavior, improve the

performance of our Services, and enhance the user experience.

● To Protect Our Services and Users: We may use your information to investigate

and prevent fraudulent activities, security breaches, and violations of our Terms of

Service.

3. How We Share Your Information

We respect your privacy and do not sell or rent your personal information to third parties.

However, we may share your information in the following limited circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist in

providing and maintaining our Services. These providers may have access to your data,

but they are obligated not to disclose or use it for any other purpose. The third-party

services we use include:

● Firebase Google: We use Firebase Authentication to securely manage user

sign-ins, as well as Firebase Messaging to send notifications. Firebase may collect

your device information, including identifiers and operating system versions. For

more details, you can review Firebase's privacy policy here.

● Apple Authentication: We use Appleʼs authentication service to enable users to

information in compliance with Appleʼs privacy policy.

● Google AdMob and Google AdSense: These services are used to serve

advertisements on our Services. AdMob and AdSense use cookies to serve

personalized ads based on your interests and prior interactions with our Services

or other apps. These services may collect information such as device identifiers

and browsing behavior to show relevant ads. For more information, you can review

Googleʼs privacy policy here.

● Google Analytics: We use Google Analytics to track and analyze the use of our

Services, including user behavior and interactions. Google Analytics uses cookies

and similar technologies to collect data on how users engage with our Services.

This data helps us improve our Services and provide a better user experience. You

can opt out of Google Analytics tracking here.

● Amazon Rekognition: We may use Amazon Rekognition for image recognition and

facial analysis to provide additional services, such as verifying user photos or

identifying inappropriate content. Amazon Rekognition may collect and store

biometric data such as facial features. For more details, please refer to Amazon

Rekognitionʼs privacy policy here.

● Cloudflare: We use Cloudflare for content delivery and web security. Cloudflare

collects and processes traffic data, including IP addresses, for the purpose of

optimizing the speed and security of our Services. For more details, please refer to

Cloudflareʼs privacy policy here.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to a valid

legal request by a government authority, such as a court order or subpoena.

3.3 With Your Consent

We may share your information with third parties if you have given us explicit consent to

do so.

3.4 Child Safety

We strictly prohibit any form of child exploitation, including the use of Child Sexual Abuse

Material CSAM on our Services. We will report any such content to the relevant law

enforcement authorities and suspend or terminate the accounts of any users involved.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes

outlined in this Privacy Policy. If you delete your account or request that we delete your

personal data, we will take reasonable steps to remove your information from our active

databases, except where we are required to retain certain information for legal reasons.

5. Your Rights and Choices

You have the following rights with respect to your personal information:

● Access and Update: You can access and update your account information,

including your profile and language preferences, by logging into your account.

● Delete Your Account: You can delete your account at any time through our

Services settings. Once your account is deleted, we will remove your personal

information from our active databases, subject to any retention obligations as

required by law.

● Opt-Out of Communications: You can opt out of receiving promotional emails by

following the instructions in the emails or by adjusting your communication

preferences in your account settings.

● Request for Data Deletion: You may request that we delete your personal data by

contacting us at privacy@talkclub.net. We will respond to your request in

accordance with applicable data protection laws.

6. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized

access, disclosure, alteration, and destruction. While we strive to use commercially

acceptable means to protect your information, no method of transmission over the

internet or method of electronic storage is 100% secure, and we cannot guarantee

absolute security.

7. International Data Transfers

If you are accessing our Services from outside of France, please be aware that your

information may be transferred to and processed in France, where our servers are

located. By using our Services, you consent to the transfer of your data to a jurisdiction

that may have different data protection laws than your country.

8. Childrenʼs Privacy

Our Services are not intended for children under the age of 16. We do not knowingly

collect personal information from children under 16. If we learn that we have inadvertently

collected personal information from a child under 16, we will take steps to delete that

information as soon as possible.

If you believe we have collected personal information from a child under 16, please

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by

posting the new Privacy Policy on our website or within the app and updating the

“Effective Dateˮ at the top of this policy. We encourage you to review this policy

periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices,

please contact us at privacy@talkclub.net.

Thank you for using our Services. We are committed to ensuring a safe and positive

experience for you!